Common Symptoms

Start with the symptom, then decide whether LVDD or DMEX should be checked first.

Field troubleshooting
Field troubleshooting
Start with LVDD and DMEX first

Dispenser powers up but will not pump

Start with: DMEX

  • Confirm dispenser number
  • Check DMEX control power
  • Verify hook signal changes
  • Check E-stop / reset chain
  • Trace relay output to pump contactor

Card reader offline / no communication

Start with: LVDD

  • Confirm dispenser number
  • Locate LVDD module for that dispenser
  • Identify motherboard group
  • Check low-voltage input/output path
  • Inspect data/video/card reader connections

All dispensers down

Start with: Site shutdown chain

  • Emergency stop stations
  • Reset logic
  • Tank monitor shutdown
  • Main dispenser-control power

Intermittent dispenser fault

Start with: LVDD first, then DMEX

  • Check communication path stability
  • Inspect module-to-board connections
  • Verify DMEX relay behavior
  • Move outward to field wiring if needed

Reset not working

Start with: DMEX

  • Check shutdown chain state
  • Verify reset circuit path
  • Check control power and module connections

Lighting problem

Start with: Lighting sensor / manager

  • Check LMZ10SEN1 sensor
  • Check control power
  • Check contactor outputs and wiring