Flow Guide

A technician-first quick path to determine whether to start with LVDD or DMEX for a given dispenser problem.

Field troubleshooting
Field troubleshooting
Start with LVDD and DMEX first

DMEX / LVDD troubleshooting flow

DISPENSER ISSUE
      ↓
Identify dispenser number
      ↓
Is it a card reader / data / video / communication issue?
      ├─ YES → Check LVDD module for that dispenser
      │          ↓
      │       Check LVDD motherboard group
      │          ↓
      │       Check low-voltage input / output path
      │
      └─ NO  → Check DMEX module for that dispenser
                 ↓
              Check hook signal
                 ↓
              Check E-stop / reset logic
                 ↓
              Check pump contactor output
                 ↓
              Check breaker / field wiring / STP

Start with LVDD when:

  • Card reader is offline
  • Video / display is blank
  • POS communication is lost
  • Low-voltage communication paths are down

Start with DMEX when:

  • Dispenser powers up but will not pump
  • Reset is not working
  • E-stop is active
  • Pump request / fueling enable is missing