Parts & Equipment Sales Terms & Conditions

Brown Box Support LLC
A Florida Limited Liability Company

Version: 1.0
Effective Date: June 22, 2026
Last Updated: June 22, 2026

These Terms govern all sales of products, equipment, software, parts, components, accessories, and related items sold by Brown Box Support LLC, including through Z10 Support and DMEX Support.

For purposes of these Terms, "Brown Box Support," "Z10 Support," "DMEX Support," "Company," "we," "our," and "us" refer collectively to Brown Box Support LLC, a Florida Limited Liability Company.

Independent Reseller Status

Brown Box Support LLC is an independent reseller and support provider. Unless expressly stated in writing, Brown Box Support LLC is not an authorized distributor, dealer, representative, warranty administrator, repair depot, or manufacturer representative for any product sold.

Product Suitability

Customer is solely responsible for determining product suitability, compatibility, application requirements, regulatory compliance, code compliance, and installation requirements. Any recommendations provided by Brown Box Support LLC are advisory only.

No Installation Services

Brown Box Support LLC does not perform electrical installation services. Installation, wiring, commissioning, testing, startup, operation, and maintenance remain the sole responsibility of the customer and its contractors.

Warranty Disclaimer

Products are sold subject only to any manufacturer's warranty that may apply. Brown Box Support LLC makes no warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or suitability.

Refurbished, Surplus, and Obsolete Equipment

Refurbished, used, surplus, obsolete, discontinued, legacy, and end-of-life products are sold "AS IS" unless expressly stated otherwise in writing.

Payment Terms

Unless otherwise agreed in writing, payment is due in full prior to shipment. Submission of a purchase order does not modify these terms. All prices are quoted and payable in U.S. Dollars.

Shipping

Title and risk of loss transfer to the customer upon delivery of products to the carrier. Customers are responsible for filing freight claims with the carrier.

Returns

All returns require prior written Return Material Authorization (RMA). Returned products must be unused, in original packaging, and in resalable condition. Customer is responsible for all return shipping costs. Returned products may be subject to a restocking fee of up to twenty-five percent (25%). Special-order, custom-configured, obsolete, discontinued, software, and non-stock products are non-cancelable and non-returnable.

Limitation of Liability

Brown Box Support LLC shall not be liable for equipment failures, production losses, lost profits, business interruption, data loss, cybersecurity incidents, personal injury, property damage, environmental damage, or consequential damages.

Liability Cap

Brown Box Support LLC's total liability shall not exceed the purchase price paid for the specific product giving rise to the claim.

Taxes

Customer shall be responsible for all applicable sales taxes, use taxes, duties, tariffs, import fees, export fees, VAT, and governmental charges.

Florida Law; Venue

These Terms shall be governed by the laws of the State of Florida. Any dispute shall be brought exclusively in the state or federal courts located in Hillsborough County, Florida.

Acceptance

By purchasing products from Brown Box Support LLC, the customer agrees to these Terms and Conditions.